Terms & Conditions

Terms & Conditions

1. Terms & Conditions Introduction

1.1 We operate the website www.dublanc-artstudio.com (the “Website”). We are Dublanc Studio Limited, a company registered in the United Kingdom. Our registered address at C/O Dublanc Studio Ltd., Devonshire House, 582 Honeypot Lane, Stanmore, Middlesex HA7 1JS, UK

1.2 If you are a consumer then references in these terms and conditions (the “Terms”) to “you” are to the individual using our website and purchasing the products detailed on our website (“Products”) for private and non-commercial purposes.

1.3 These Terms (together with our Privacy Policy) tell you information about us and the legal terms and conditions on which we sell the Products to you.  The Terms, Privacy Policy and Terms of Website Use are together the “Agreement”.

1.4 By registering with Dublanc Art Studio and ordering a Product through this Website, you accept that you are entering into a contract with us under these Terms. People who register with Dublanc Art Studio establish an “Account” and become “Users”. Visitors to Dublanc Art Studio who do not register with Dublanc Art Studio, but who nevertheless use the Site affirm that they are bound by these Terms each time they access Dublanc Art Studio.

1.5 If you do not agree to these Terms, you must not use this Website.

1.6 Please note, we reserve the right to amend these Terms from time to time.

2. Placing an Order

2.1 A contract for the purchase of a product is created as follows:

2.1.1 The User places the order on the Site by pressing the order confirmation button at the end of the checkout process.

2.1.2 At this point, we take payment for your order by means of your nominated payment method;

2.1.3 We will confirm our acceptance of your order by sending you an “order confirmation email”, which will make the agreement legally binding on you and us. Each order placed will incorporate the Terms and shall be a new and separate contract between you and us;

2.1.4 Once your Order has been despatched for delivery, you will receive a “despatch confirmation email”.

2.2 If your order is rejected, we will contact you to confirm this and you will be refunded for your Order. We may reject an order for any of the following reasons:

2.2.1 If we do not have your chosen product in stock;

2.2.2 Where we cannot obtain authorisation for your payment;

2.2.3 If there has been a relevant pricing or product description error;

2.2.4 If your order otherwise breaches any of the requirements of these Terms;

2.2.5 We suspect that the order has been placed fraudulently;

2.3 We cannot make changes or cancel your Order once it has been placed – for further details on our Cancellation Policy, please see Section 6.

3. Products Shown and Pricing

3.1 We endeavour to ensure that every product on Dublanc Art Studio is shown accurately, however, occasionally there may be small variations due to unique printing process.

3.2 The prices displayed on the website are subject to change and we reserve the right to change these at any time.

3.3 In rare cases, the price quoted for a Product may be displayed incorrectly. We will aim to rectify any such error as quickly as possible and will notify you of the correct price. We are under no obligation to provide the Product to you at the incorrect price, even after an Order Confirmation Email has been sent, if the pricing error is obvious and unmistakeable and could reasonably be recognised by you as a mispricing.

3.4 Prices shown on the website are in GBP and are inclusive of Value Added Tax (VAT) at the prevailing rate. You are advised of any delivery charges at checkout, for more information on delivery please see Section 5.

3.5 Dublanc Art Studio does not cover, and will not be responsible for, the payment of any additional customs or import charges, duties or taxes incurred when the parcel reaches the destination country. Please enquire with your government’s import office if you are concerned that your order may incur import taxes when it ships from the UK.

4. Delivery of Products

4.1 The artwork is printed by The Print Space studio, the best in Europe for professional fine art & photo printing.

4.2 All orders from UK, US and AUS are printed and shipped from London, UK.

– Orders are shipped with Royal Mail.

– UK orders are shipped by Royal Mail Tracked 24® service.

– US & AUS orders are shipped with Royal Mail on a trackable shipping service.

4.3 All EU & Rest of the World orders are printed and shipped from Dusseldorf, Germany.

– Production in Germany means EU deliveries are customs free.

– Orders are shipped with Deutsche Post on a trackable shipping service.

4.4 Shipping charges and delivery times:

Shipping charges:

Shipping destination

£ Postal cost

UK & Germany




USA & Canada


Australia & ROW


Delivery times:


Time to dispatch

Delivery time (Postage)


1-2 days

1-2 days


1-3 days


2-3 days


2-4 days

Rest of EU

2-5 days

Rest of the World

5-10 days

4.4 Occasionally our delivery to you may be affected by an Event Outside Our Control, please see Section 15 for further information on this. Dates and times given for delivery are estimates only and we shall not be liable for any delay in delivery.

4.5 Dublanc Art Studio does not cover, and will not be responsible for, the payment of any additional overseas customs or import charges, duties or taxes incurred when the parcel reaches the destination country. Please enquire with your government’s import office if you are concerned that your order may incur import taxes when it ships from the UK.

5. Changing or Cancelling an Order

5.1 You cannot cancel or edit your Order once the order has been placed and an order confirmation email received.

5.2 We are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammatical errors; order quantity, or other ordering errors, including delivery address. To prevent these errors from happening, please review your order carefully before proceeding to payment.

6. Refund Policy

6.1 We work with The Print Space who provides prints of the highest standard with a service level to match, this is why we offer our users a satisfaction guarantee on all orders.

6.2 If, upon receiving your Product(s), they are damaged or the printing is faulty, you may request a reprint in accordance with clause 6.3 below.

6.3 You can request a reprint in the case of printing faults or damage in transit to your Order within 7 days of the date of receipt of the Product(s). Please email art@dublanc-studio.com with your order number, a description and clear photograph of the damaged goods and we will consider if you are eligible for a reprint.

6.4 If the Product(s) require to be reprinted, we will do so free of charge and resend to you at no extra cost.

7. Payment and Charges

7.1 We only accept payment through VISA, Mastercard debit and credit cards, Amex and Maestro as well as Apple Pay and Google Pay.

7.2 The total charges for the Products and delivery are listed on the checkout page and on the Order Confirmation Email.

7.3 Payment will be deducted from your account when we send you the Order Confirmation Email.

7.4 When submitting your order, you warrant that all details you have provided are valid and accurate at the time, and that when your order is accepted by us, payment will be made in full.

7.5 If we cannot accept your order for the reasons outlined in Section 2.2 then no charges will be made to your card.

7.6 Your Order Confirmation Email contains all the necessary information to constitute a simplified VAT receipt in line with HMRC guidelines.

9. Privacy

9.1 We only use your personal information in accordance with our Privacy Policy. Please take the time to read this.

10. Intellectual Property Rights

10.1 All artwork on our Website is owned by Dublanc Art Studio (Dublanc Studio Limited) under UK Copyright, Designs and Patents Act 1988 and cannot be redistributed or reproduced without prior permission. This material includes, but is not limited to, designs, photography, text, layout, look and graphics. All worldwide rights are reserved.

10.2 You may not copy, distribute, create any derivative work or commercially exploit the content from Dublanc Art Studio, or any of the material found on our Website without our prior express, written permission.

10.3 Unauthorised use of this website and the materials within it may give rise to a claim for damages and/or be a criminal offence.

11. Liability

11.1 We, and any of our members, agents, directors, employees or partners, have no liability to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:

11.1.1 any loss of income or revenue, business, profits or contracts, and anticipated savings;

11.1.2 any loss or corruption of data;

10.1.3 any loss or damage which does not directly result from our failure to comply with this Agreement.

10.2 Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

11. Risk and Title

11.1 The Products will be at your risk from the time of delivery.

11.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

12. Termination

12.1 We reserve the right to terminate this Agreement with immediate effect if you are in breach of any of the terms of the Agreement, or fail to make payment when due.

13. Events Outside Our Control

13.1 We, or any delivery and production service we use, will not be liable or responsible for any failure to deliver, or delay in production or delivery of, the Products that is caused by an Event Outside Our Control, as defined below.

13.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including but without limitation to, adverse weather conditions (such as snow, flood, storms), strikes or industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, earthquake, subsidence, epidemic or other natural disaster, road traffic accidents and road closures.

14. Law and Jurisdiction

14.1 These Terms, the Services and each Order and purchase of a Product are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction in relation to disputes arising in connection with these Terms. These Terms are offered in English only.

15. Engagement with our Customer Service team

15.1 We will always be polite & friendly to customers who get in touch with us, and ask that you engage with us in the same way.  Abusive language and threats will not be tolerated in any communications with us, be it via email, over the phone, or on Social Media.

16. Promotions

16.1 All promotions are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions. 

16.2 All promotional codes must be applied by the Customer prior to completing the order for the discount to be deducted. Promotions cannot be applied to previously placed orders or orders placed after the promotion’s expiry date.

16.3 Unless stated, discounts cannot be combined and only one offer can be applied to any order, including site wide sales. In this case, the better discount will automatically be applied to the Customer’s order.

16.4 Dublanc Art Studio reserves the right to exclude certain products from promotions. See the specific details of the promotion for excluded products.

16.5 Promotional codes are not transferable or redeemable for cash or credit.

16.6 Dublanc Art Studio reserves the right to amend or withdraw a promotion at any time.

16.7 Dublanc Art Studio shall not be liable for any financial loss arising out of the refusal, cancellation, or withdrawal of any promotion or any failure or inability of a Customer to take advantage of a promotion for any reason.